A Better Way to Welcome Guests
Fewer questions for you, a smoother experience for them, and a stronger connection that lasts beyond checkout.
No credit card required
Simplify hosting
Why you need a Guest Manual
A digital platform that empowers vacation rental owners, hosts, and property managers to enhance the guest experience while reducing common questions.
- Get your life back
Give guests an easy way to get their questions answered, freeing you up to spend more time doing the things you love.
- Delight your guests
Build excitement leading up to their stay and ensure that guests spend more of their time enjoying your place vs. figuring it out.
- Get more 5-star reviews
Guests routinely mention how much they like the clear and easy to follow digital instructions in their reviews.
- Convey house rules
Communicating rules is always a tricky slope - but having them in your guide will ensure that they are well understood.
- Repeat bookings
Make it easier for your guests to rebook your place. Turn every guest into a repeat customer.
- Increase awareness
You’ve spent countless hours tricking out your Airbnb. Ensure that your guests are aware of all that your property has to offer.
Seamless OTA & PMS compatibility
Works with what you already use
Simple. Innovative. Powerful.
Effortless by design
Pre-built templates for your property
Shaped by years of superhost know-how. Only a few details to fill out to make it live.
Icons that speak your style
Choose from over 3,500 emojis or create your very own to make every section pop.
Show, don't just tell with photos & videos
From how-to clips to property highlights, give guests a richer, more engaging experience.
Meet your new 24x7 Co-Host
An AI-powered concierge that instantly answers guest questions, so you don't have to.
Dynamic seasonal recommendations
Automatically generated suggestions based on time of year and events happening nearby.
Smarter hosting through analytics
Understand how guests use your guide and focus on the details they care about most.
Pre-built templates for your property
Shaped by years of superhost know-how. Only a few details to fill out to make it live.
Icons that speak your style
Choose from over 3,500 emojis or create your very own to make every section pop.
Show, don't just tell with photos & videos
From how-to clips to property highlights, give guests a richer, more engaging experience.
Meet your new 24x7 Co-Host
An AI-powered concierge that instantly answers guest questions, so you don't have to.
Dynamic seasonal recommendations
Automatically generated suggestions based on time of year and events happening nearby.
Smarter hosting through analytics
Understand how guests use your guide and focus on the details they care about most.
Quick and easy
Get set up in minutes
- 1Choose a template
Several comprehensive prebuilt templates for you to select from. Or enter in your existing House Manual, listing description, and photos to have our AI create a first draft for you.
- 2Make it your own
Add, edit, drag to re-order, or delete sections. Choose from a large catalog of emojis. Use AI to do the writing for you. Preview to see what the Guest Manual looks like on your guests' devices.
- 3Auto share
Copy / paste the unique web link to your Guest Manual into the Listing Editor on the Airbnb app, website, or your PMS. Guests will automatically receive it prior to check-in.
Real world guest manuals
See what others have done
Trusted by thousands of hosts from all around the world
“As the manager of over 70 vacation rental properties, our team deals with a high volume of communications every day—from simple inquiries to more complex issues. Guest Manual has been a game-changer. It allows us to proactively address most guest questions, concerns, and needs, saving us countless hours of phone calls, emails, and texts.”
“I can make live updates to the Guest Manual for my island vacation home from the comfort of my living room couch. How cool is that?”
“Since making my Guest Manual live, I've been spending less time messaging my guests, yet I have consistently been getting 5 stars for communication.”
“Enforcing a house rule is one of my least favorite things to do. Now I just point them to the section of the Guest Manual that clearly defines what they can and can't do.”
“My Guest Manual has helped me keep my place in order and reduce my stress level. One of my guests even commented on how adorable it is :)”
“Every time I would get a message from a guest on the Airbnb app, I would drop everything to answer it. When my kids reminded me that the same dinner table rules apply to me as it does them, it forced me to set up a Guest Manual and life has not been the same since.”
“So easy. So user friendly. Guest Manual is the best!”
Plans
Guest Manual Pricing
Start your free 14-day trial — no credit card required. Get 2 months free when you pay yearly.
2 months free with annual billing
Starter
Build your manual in minutes. Let the AI concierge handle late-night texts.
$8.33USD/mo$9.99
$99.99 billed yearly· 2 months free
14-day free trial · No credit card required
- 1 listing
- AI drafts your manual in under a minute
- Auto-sharing via Airbnb & Vrbo
- Frame-ready QR code prints in 3 sizes
- AI concierge that answers guests 24/7, in their language
- Guests can read your manual in 16 languages
- Local recommendations that update by season, date and time of day
- Photos, videos & YouTube embeds
- Make updates on the go with the iOS app
Plus
Your own link, your own icons, and room for three listings.
$16.67USD/mo$19.99
$199.99 billed yearly· 2 months free
14-day free trial · No credit card required
Everything in Starter, including:
- AI concierge, 24/7
- Local recommendations that update
- iOS app for updates on the go
Plus you get:
- Up to 3 listings
- Auto-sharing through your PMS (Hostaway, OwnerRez & more)
- AI writing assistant
- Custom manual link with your listing name
- Create your own section icons
- Private host notes guests never see
- Priority email support
Pro
For hosts growing direct and repeat bookings across up to 5 listings.
$25USD/mo$29.99
$299.99 billed yearly· 2 months free
14-day free trial · No credit card required
Everything in Plus, and:
- Up to 5 listings
- Collect guest contact information for repeat bookings
- Guestbook testimonials you own, for your website and marketing
- See what guests ask the concierge
- See which sections guests view most, across all listings
- Custom icons made for you
- Phone and email support
Built for portfolios, hotels & property managers
Custom integrations, custom branding, and a dedicated team to help you scale across hundreds of listings.
- Unlimited listings
- Custom, branded templates
- OTA & custom PMS integrations
- White-glove setup
- Custom icon packs
- Advanced reporting
Frequently asked questions
Get in touch
If you have any questions or comments, simply complete the contact form and we'll get right back to you.
- Address
- Made with ❤️ in Seattle, WA