Meet Your
24/7 Co-Host
Your always available, specially trained, AI-powered concierge that instantly answers guest questions, so you don't have to.
No credit card required
Simplify hosting
Reclaim your Time
If you've ever found yourself replying to a guest's late-night question about the Wi-Fi password or how to turn on the fireplace—you're not alone.
- Save Hours of Repetitive Messaging
Instead of answering the same questions over and over again, your guest manual becomes a self-serve knowledge base with an AI-powered interface.
- Delight Guests with Instant Help
Guests don't need to wait. With the Concierge, they get answers fast: all hours of the day, even when you are not available
- Stress-free Hosting
Sleep peacefully knowing that guests questions are being answered. Plan a vacation during peak season, and actually go on vacation.
Adaptive AI
Intelligence, Personalized
A super host trained, self learning concierge that knows you,
your property, and improves over time
Holistic Understanding
We ingest your Guest Manual and combine it with over 10 years of super host Q&A to create a Concierge that truly 'knows' you and your property.
Contextual Chat
Guests can ask anything and have a proper, context-aware conversation, just as if they were chatting with you. Your manual and our LLM power every reply.
Continuous Insights
We process every chat and offer data-driven suggestions to help you refine your guide to streamline future stays.
FAQ
Frequently Asked Questions
- What is an Airbnb AI concierge?
- An AI concierge is a virtual assistant built into your digital guidebook that answers guest questions automatically, 24/7. Instead of messaging you at midnight to ask how the heating works, guests get an instant, accurate response pulled directly from your property guide. Think of it as a co-host that never sleeps.
- How does an AI concierge reduce guest messages?
- Most guest messages are repetitive questions that are already answered somewhere in your listing or guidebook: parking instructions, appliance how-tos, local recommendations. The AI Concierge intercepts these questions before they reach your inbox by giving guests a faster, easier way to get answers. Hosts using Guest Manual typically see a significant drop in routine guest messages.
- Can guests use the AI concierge before check-in?
- Yes! Guests can dive into your Guest Manual and AI Concierge the second they receive their link, which can be sent automatically the moment they book. This means the vacation starts early: they can get instant answers on early check-ins or what to pack, while using the Concierge to build their perfect itinerary, scout the best local spots, and plan their entire trip before they even leave the house.
- Does Guest Manual's AI concierge work with VRBO, Booking.com and other platforms?
- Absolutely. The AI Concierge is part of your Guest Manual, which is a standalone web link not tied to any specific booking platform. Share it on Airbnb, VRBO, Booking.com, direct bookings, or any channel. If a guest can click a link, they can use the concierge.
- What if the AI Concierge doesn't know the answer?
- It won’t make things up. If a question falls outside of what’s in your guidebook, or requires human judgment (maintenance issues, special requests, complaints), the concierge lets the guest know and directs them to contact you directly. You stay in control.
- Is there anything I need to set up or train?
- No setup or training needed. The AI Concierge automatically reads your Guest Manual content. When you update your guidebook — change the WiFi password, add a new local recommendation, update house rules — the concierge knows immediately. Keep your guide up to date and the concierge stays up to date.
- Is the AI Concierge included in all plans?
- Yes, the AI Concierge is available on all plans.
Ready to stop repeating yourself?
Start your free 14-day trial—no credit card required-and get back to doing what you love; let the Concierge handle the rest.